Learn more about how immersive training can enhance emotional intelligence in senior living.
Emotional intelligence is essential in care settings. Too often though, emotional intelligence is overshadowed by the idea of "customer service." This webinar is all about how to empower your team with better emotional intelligence, and why it's so important in senior care.
You will learn:
- The important distinction between "customer service" and "emotional intelligence" in care settings.
- Tactics for embodying emotional intelligence that are particularly applicable in senior care environments.
- Learnings from a recent case study about how immersive learning impacts emotional intelligence.
You will hear from:
- Erin Washington, Co-Founder, Embodied Labs
- Carrie Cusker, Nurse Educator, St. John’s Home
- Jill Vitale-Aussem, President & CEO, The Eden Alternative
- Mimi DeVinney, Dementia Care Specialist, St. John’s Home
- Susan Ryan, Senior Director, The Green House Project
